Refund and Returns Policy

Last Updated: 08/08/2024

At GiftWitty, we are committed to ensuring your satisfaction with every purchase. Since our products are made-to-order using Print On Demand (POD) services, please carefully review our policies regarding returns, refunds, and exchanges.

General Return Policy

GiftWitty products are unique and produced only when ordered. Therefore, we do not accept returns or exchanges if the wrong size, color, or product was ordered. Please double-check all product details, including size and color options, before completing your purchase.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Damaged or Defective Items

If you receive a damaged product or there is a manufacturing error, we are here to assist you. To qualify for a free reprint or a refund, please follow these guidelines:

If multiple items are affected by the same issue (e.g., identical design flaws), additional photos or a video showing all affected items in one frame may be required for confirmation.

Conditions That Do Not Qualify for Refunds or Reprints

For Direct-to-Garment (DTG) printed products, there is a 0.5″ tolerance for print placement. Minor variations within this range are not considered defects and do not qualify for refunds or reprints.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed. Refunds will be processed directly to the original payment method, typically your bank account. Please note that the time it takes for the refund to appear in your account may vary depending on your bank’s policies.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Only regular-priced items may be refunded. Sale items cannot be refunded.

How to Submit an Issue

To report an issue with your order, please reach out to us using one of the following methods:

Please provide all necessary details, including photos of the issue, to help us resolve your concern promptly.

Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at support@giftwitty.com and mail your item to the following address:

108 West 13th Street, Wilmington, Delaware, 19801, USA

Please include your order number and a brief description of the issue to help us process your exchange efficiently.

Shipping Returns

To return your product, you should mail your product to:

108 West 13th Street, Wilmington, Delaware, 19801, USA

Need Help?

For any questions or concerns regarding our Return and Refund Policy, feel free to contact us via WhatsApp at +1 (310) 591 6795, email at support@giftwitty.com, or through the refund form on our website here. We are dedicated to making your shopping experience enjoyable and are here to help with any issues.